SHIPPING POLICY.
Everything you need to know about shipping, order processing, tracking and delivery when ordering from FR Brands Wholesale.
ORDER PROCESSING
Orders are prepared for shipment once they have been received, reviewed and approved for fulfillment.
Processing times may vary depending on order volume, product availability, holidays, promotions and other operational factors.
Orders placed outside of normal business days will generally begin processing on the next available business day.
SHIPPING RATES
Shipping charges, when applicable, are calculated based on the order, destination, shipment size and available shipping method.
Qualifying wholesale orders of $300 or more may receive free shipping where the offer is available and applicable.
Certain remote destinations, oversized shipments, special delivery requirements or other circumstances may be subject to additional shipping charges.
DELIVERY TIMES
Delivery times vary depending on the shipping destination, carrier, service level and other conditions outside of our control.
Any delivery estimate provided at checkout, by email or by a carrier is an estimate and is not a guaranteed delivery date unless specifically stated otherwise.
Weather events, carrier delays, peak shipping periods and other circumstances may affect delivery times.
TRACKING
When tracking information is available, it may be provided after your order has been prepared and transferred to the shipping carrier.
Please allow time for tracking information to become active after a shipping label has been created.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information before submitting your order. If you notice an error, contact our team as soon as possible.
Once an order has entered fulfillment or has been transferred to the carrier, we may not be able to change the delivery address.
DAMAGED OR MISSING SHIPMENTS
If your order arrives damaged, incomplete or appears to have been lost during transit, please contact us as soon as possible.
Include your order or invoice number along with any relevant photos, delivery information or tracking details so our team can review the shipment.
Depending on the circumstances, we may need to work with the shipping carrier before a resolution can be provided.
DELIVERED PACKAGES
Once a carrier records a shipment as delivered, customers should first check the delivery area, receiving department, household members, neighbouring locations or building management where applicable.
If you are still unable to locate the shipment, contact our team and provide your order details so we can assist with reviewing the delivery.
INTERNATIONAL & CROSS-BORDER ORDERS
Where international or cross-border shipping is available, additional customs requirements, duties, taxes, brokerage fees or import charges may apply.
Unless otherwise stated, customers are responsible for charges imposed by customs, government agencies, carriers or other third parties in connection with an international shipment.
RETURNS & REFUNDS
Shipping-related questions involving returns, refunds, credits or replacement products may also be subject to our Refund Policy.
VIEW REFUND POLICY →TALK TO OUR TEAM.
Have a shipping question or need help locating an order? Contact FR Brands and we'll help you look into it.
SHIPPING POLICY.
Everything you need to know about shipping, order processing, tracking and delivery when ordering from FR Brands Wholesale.
ORDER PROCESSING
Orders are prepared for shipment once they have been received, reviewed and approved for fulfillment.
Processing times may vary depending on order volume, product availability, holidays, promotions and other operational factors.
Orders placed outside of normal business days will generally begin processing on the next available business day.
SHIPPING RATES
Shipping charges, when applicable, are calculated based on the order, destination, shipment size and available shipping method.
Qualifying wholesale orders of $300 or more may receive free shipping where the offer is available and applicable.
Certain remote destinations, oversized shipments, special delivery requirements or other circumstances may be subject to additional shipping charges.
DELIVERY TIMES
Delivery times vary depending on the shipping destination, carrier, service level and other conditions outside of our control.
Any delivery estimate provided at checkout, by email or by a carrier is an estimate and is not a guaranteed delivery date unless specifically stated otherwise.
Weather events, carrier delays, peak shipping periods and other circumstances may affect delivery times.
TRACKING
When tracking information is available, it may be provided after your order has been prepared and transferred to the shipping carrier.
Please allow time for tracking information to become active after a shipping label has been created.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information before submitting your order. If you notice an error, contact our team as soon as possible.
Once an order has entered fulfillment or has been transferred to the carrier, we may not be able to change the delivery address.
DAMAGED OR MISSING SHIPMENTS
If your order arrives damaged, incomplete or appears to have been lost during transit, please contact us as soon as possible.
Include your order or invoice number along with any relevant photos, delivery information or tracking details so our team can review the shipment.
Depending on the circumstances, we may need to work with the shipping carrier before a resolution can be provided.
DELIVERED PACKAGES
Once a carrier records a shipment as delivered, customers should first check the delivery area, receiving department, household members, neighbouring locations or building management where applicable.
If you are still unable to locate the shipment, contact our team and provide your order details so we can assist with reviewing the delivery.
INTERNATIONAL & CROSS-BORDER ORDERS
Where international or cross-border shipping is available, additional customs requirements, duties, taxes, brokerage fees or import charges may apply.
Unless otherwise stated, customers are responsible for charges imposed by customs, government agencies, carriers or other third parties in connection with an international shipment.
RETURNS & REFUNDS
Shipping-related questions involving returns, refunds, credits or replacement products may also be subject to our Refund Policy.
VIEW REFUND POLICY →TALK TO OUR TEAM.
Have a shipping question or need help locating an order? Contact FR Brands and we'll help you look into it.