REFUND POLICY.
Our approach to returns, refunds, damaged products, incorrect shipments and order-related issues.
RETURNS & REFUNDS
Requests for returns, refunds, credits or replacements are reviewed on a case-by-case basis.
Please contact FR Brands as soon as possible after discovering an issue with your order.
Approval of a return or refund may depend on the condition of the products, the reason for the request, the date of purchase and other relevant circumstances.
DAMAGED PRODUCTS
If products arrive damaged, please contact us as soon as possible after delivery.
We may request photos of the damaged products, packaging, shipping carton and shipping label before issuing a replacement, credit or refund.
Please keep the damaged products and packaging until our team confirms whether they can be discarded or must be retained for a carrier claim.
INCORRECT OR MISSING ITEMS
If your shipment contains an incorrect product or is missing an item shown on your order, contact our team with your order or invoice number and details of the issue.
Once reviewed, we may provide a replacement, account credit, refund or another appropriate resolution depending on the circumstances.
CHANGE OF MIND
Returns requested because a customer no longer wants a product are not automatically eligible for a refund.
Any approved return must generally be unopened, unused, undamaged and in its original saleable packaging unless otherwise approved by FR Brands.
Products that have been opened, used, altered, damaged after delivery or are otherwise not in resaleable condition may not be eligible for return.
WHOLESALE ORDERS
Wholesale purchases are intended for resale and may be subject to different return or credit arrangements than standard consumer purchases.
Any return, refund, replacement or credit for a wholesale order must be authorized by FR Brands before products are sent back.
Do not return wholesale products without first receiving instructions from our team.
SALE & PROMOTIONAL ITEMS
Products purchased as part of a promotion, clearance offer, special pricing agreement, liquidation or other discounted program may be subject to additional restrictions.
Any applicable return conditions will be reviewed based on the terms of the original purchase.
RETURN SHIPPING
Products should not be shipped back to FR Brands unless the return has first been approved.
Where a return is authorized, our team will provide instructions regarding the return address, shipping method and any additional requirements.
Responsibility for return shipping costs will depend on the reason for the return and the circumstances of the order.
REFUND PROCESSING
Once a refund has been approved and processed, the time required for funds to appear may vary depending on the original payment method, financial institution and payment provider.
Where appropriate, FR Brands may issue an account credit instead of returning funds to the original payment method.
Any applicable credit or refund amount will be confirmed by our team.
ORDER CANCELLATIONS
If you need to cancel or change an order, contact us as quickly as possible.
Once an order has entered fulfillment, been packed or been transferred to a shipping carrier, we may not be able to cancel or modify the order.
Cancellation requests are not considered confirmed until approved by our team.
SHIPPING ISSUES
Questions involving delivery delays, tracking, lost shipments or other shipping-related matters may also be governed by our Shipping Policy.
VIEW SHIPPING POLICY →LET'S FIX IT.
Send us your order or invoice number along with a description of the issue and any relevant photos. Our team will review it and help determine the appropriate next step.
REFUND POLICY.
Our approach to returns, refunds, damaged products, incorrect shipments and order-related issues.
RETURNS & REFUNDS
Requests for returns, refunds, credits or replacements are reviewed on a case-by-case basis.
Please contact FR Brands as soon as possible after discovering an issue with your order.
Approval of a return or refund may depend on the condition of the products, the reason for the request, the date of purchase and other relevant circumstances.
DAMAGED PRODUCTS
If products arrive damaged, please contact us as soon as possible after delivery.
We may request photos of the damaged products, packaging, shipping carton and shipping label before issuing a replacement, credit or refund.
Please keep the damaged products and packaging until our team confirms whether they can be discarded or must be retained for a carrier claim.
INCORRECT OR MISSING ITEMS
If your shipment contains an incorrect product or is missing an item shown on your order, contact our team with your order or invoice number and details of the issue.
Once reviewed, we may provide a replacement, account credit, refund or another appropriate resolution depending on the circumstances.
CHANGE OF MIND
Returns requested because a customer no longer wants a product are not automatically eligible for a refund.
Any approved return must generally be unopened, unused, undamaged and in its original saleable packaging unless otherwise approved by FR Brands.
Products that have been opened, used, altered, damaged after delivery or are otherwise not in resaleable condition may not be eligible for return.
WHOLESALE ORDERS
Wholesale purchases are intended for resale and may be subject to different return or credit arrangements than standard consumer purchases.
Any return, refund, replacement or credit for a wholesale order must be authorized by FR Brands before products are sent back.
Do not return wholesale products without first receiving instructions from our team.
SALE & PROMOTIONAL ITEMS
Products purchased as part of a promotion, clearance offer, special pricing agreement, liquidation or other discounted program may be subject to additional restrictions.
Any applicable return conditions will be reviewed based on the terms of the original purchase.
RETURN SHIPPING
Products should not be shipped back to FR Brands unless the return has first been approved.
Where a return is authorized, our team will provide instructions regarding the return address, shipping method and any additional requirements.
Responsibility for return shipping costs will depend on the reason for the return and the circumstances of the order.
REFUND PROCESSING
Once a refund has been approved and processed, the time required for funds to appear may vary depending on the original payment method, financial institution and payment provider.
Where appropriate, FR Brands may issue an account credit instead of returning funds to the original payment method.
Any applicable credit or refund amount will be confirmed by our team.
ORDER CANCELLATIONS
If you need to cancel or change an order, contact us as quickly as possible.
Once an order has entered fulfillment, been packed or been transferred to a shipping carrier, we may not be able to cancel or modify the order.
Cancellation requests are not considered confirmed until approved by our team.
SHIPPING ISSUES
Questions involving delivery delays, tracking, lost shipments or other shipping-related matters may also be governed by our Shipping Policy.
VIEW SHIPPING POLICY →LET'S FIX IT.
Send us your order or invoice number along with a description of the issue and any relevant photos. Our team will review it and help determine the appropriate next step.