A quick answer, without the wait.
Open Ask Alex for known fixes and product guidance. If the answer needs a person, we’ll bring the conversation with you.
FR HELP DESK
Good people.
Real help.
Let’s make it right.
For customers, stores, partners and our team. One place to get the next step—and keep the whole story together.
You shouldn’t have to chase.
Your request gets a care team, an owner and a next step. We track the promise, not just the ticket.
Fair. Helpful. Human.
We listen, work from the facts and look for a generous, sensible way forward.
TELL US WHAT HAPPENED
We’re on your side.
Tell us what went wrong and what a good outcome looks like. Please leave out passwords and card details.
My order needs help
Include the order reference and the email used to order. We’ll check the actual delivery details.
A sample code or store screen isn’t working
Tell us the store location and the message on screen. For a frozen screen, check power and internet, then reload the screen page.
I’m an employee
Sign in with your employee account and choose Employee support. Your case goes to a private employee-care team.